Conflict Management

Conflict Management courses £80pp for a 1 day Course with NOCN Certification ( 5 people minimum )

“This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public”

McCormack Training Services has designed a course to help deal with the increasing need to train your staff in dealing with violence, aggression, bullying and intimidating behaviour of a challenging manner in the interest of personal safety in the workplace and whilst out and about.

Having a sound knowledge of effective communication techniques and the ability to recognise and respond effectively will provide individuals and the organisation with the skills to prevent or reduce them. In turn, this will reflect on the professional image of the organisation and its staff.

The course will achieve its aim to reduce violent incident through individual experiences, group discussions, group work and case studies.

Those who will benefit the most from this course are:

Those who work alone in the community
Those who work in clients’ homes
Those who work in isolation

The course can accommodate any size group.

Course Content:

Module One

Attitudes and the behaviour cycle
Body posture
De-Escalation Techniques
Facial expressions
Non-verbal communication
Space awareness
Stress — cause and effect
Violence escalation spiral

Module Two

Travelling to and from work
Working In isolation (if applicable)

Module Three

Breakaway Techniques

For More Information
Call Paul Lane

07895 092 367
email -
Physical Intervention, Conflict Management, Stress Managment, Assertiveness training, Handcuffing, Anti Bullying, Confidence, Balance, Co-ordination, West Midlands, UDT, Taiho Jutsu, Taiho-Jutsu, Aikido, Judo, Ju Jitsu, JuiJitsu, BJJ, MMA, Sombo, Self Defence, Childrens Martial Arts, Adult Martial Arts, Junior Classes, Kids Martial Arts, Erdington, Sutton Coldfield, Birmingham,
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